How Poor Communication Brought an Oracle System Down

It was very cold and early on a Monday morning when I received a call from one of my fellow system administrators. He reported that one of our production databases would not come back online after the server hosting the database was restarted. 

Most DBAs would start investigating this issue by looking at database alert logs. But my experience led me to ask my fellow system admin the following question: “What changes did you make on the server prior to the reboot?”

It was his answer to that question that allowed me to quickly understand the issue and fix it in just a few minutes. 

Apparently the system admin (not the DBA) was conducting vulnerability testing and, as a result, made a change to the main listener.ora file that disabled all databases from being able to dynamically register to Oracle database listeners. 

By default, an Oracle database will try to dynamically register to an Oracle database listener on port 1521. This registration process allows connections to the database from outside of the server. The database was online and operational, but because the dynamic registration option was disabled it could no longer register to the listener. So no users could connect to the database.

The fix for this was adding a static listener to the listener.ora for the database hosted on the server, thus allowing it to receive connections. Once the static listener was added, all users were able to connect to the production database without error.

The Technical Problem\

Let’s break this incident down in more detail:

This is the original Listener file 

LISTENER=

  (DESCRIPTION=

    (ADDRESS_LIST=

      (ADDRESS=(PROTOCOL=tcp)(HOST=MyServer)(PORT=1521))

      (ADDRESS=(PROTOCOL=ipc)(KEY=extproc))))

The administrator added one line (see below in red):

LISTENER=

  (DESCRIPTION=

    (ADDRESS_LIST=

      (ADDRESS=(PROTOCOL=tcp)(HOST=MyServer)(PORT=1521))

      (ADDRESS=(PROTOCOL=ipc)(KEY=extproc))))

DYNAMIC_REGISTRATION_LISTENER=OFF

This prevented any databases that do not have a static listener specified in the listener.ora file from accepting connections..

The Technical Solution

To correct the problem, I added a static listener to the listener.ora file (see below in red):

LISTENER=

  (DESCRIPTION=

    (ADDRESS_LIST=

      (ADDRESS=(PROTOCOL=tcp)(HOST=MyServer)(PORT=1521))

      (ADDRESS=(PROTOCOL=ipc)(KEY=extproc))))

DYNAMIC_REGISTRATION_LISTENER=OFF

SID_LIST_LISTENER=

(SID_LIST=

    (SID_DESC=

      (GLOBAL_DBNAME=MyDBName)

      (ORACLE_HOME=/u01/app/oracle/product/12.1.0/dbhome_1)

      (SID_NAME=MySID))

)

You can find detailed information about the listener file for Oracle version 19c here.

The Communication Problem

We have mentioned in this blog before that almost all problems with technology projects are the result of poor communication. This principle holds here as well. Because the system administrator did not keep any of the DBAs on our team “in the loop” about their vulnerability testing, or the resulting changes, those changes caused production downtime.  

The Communication Solution

Any change to a server, database, or application must be communicated to all responsible parties beforehand. In fact, a better approach in this case would have been to ask the DBA to make the change to the listener file rather than the administrator making the change himself. This would have ensured that an experienced DBA had reviewed the change and understood the potential impact.

The moral of the story is: Keep your DBAs in the loop when you’re making system changes. It’s our job to proactively prevent database issues others might miss.

A Word on Database Security

While an action taken by the system administrator caused a problem in this situation, it should be applauded from a database security standpoint that vulnerability testing was conducted because it exposed a potential vulnerability (the dynamic registration). It is a best practice to disable dynamic registration unless it is necessary for the organization, and unless the associated risk is mitigated by other practices, such as changing the default listener port.  

Database vulnerability testing is a crucial part of a comprehensive IT security plan and is often overlooked. For the reasons described above, the process should always include a member of the DBA team. See a few of our Database Security related blogs here

 

Database Patch News — February 2021 (Issue 6)

Database Patch News — February 2021 (Issue 6)

Welcome to Database Patch News, Buda Consulting’s newsletter of current patch information for Oracle and Microsoft SQL Server. Here you’ll find information recently made available on patches—including security patches—and desupported versions.

Why should you care about patching vulnerabilities and bugs? Two big reasons:

  • Unpatched systems are a top cyber attack target. Patch releases literally advertise vulnerabilities to the hacker community. The longer you wait to patch, the greater your security risk.
  • Along with running a supported database version, applying the latest patches ensures that you can get support from the vendor in case of an issue. Patching also helps eliminate downtime and lost productivity associated with bugs.

Here are the latest patch updates for Oracle and SQL Server:

Oracle Patches:

January 19, 2021 Quarterly Patch Updates:
21c – Released January 13, 2021, Version 21.1; no Quarterly patch yet

19c – Release Update 19.10 is available (32218494 and 321266828)

18c – Release Update 18.13 is available (32204699 and 32126855)

12cR2 – Release Update 210119 is available (32228578 and 32126871)
Regular support ends in Mar 2023 and extended support ends in Mar 2026.

12cR1 – Release Update 210119 is available (32132231 and 32126908)
Regular support ended in July 2019 and extended support ends in July 2021.

11gR4 – Patch Set Update 201020 is available (31720776)
Regular support ended in October 2018 and extended support ended December 31, 2020.

SQL Server Patches:

SQL Server 2019
Cumulative update 8 (Latest build) Released Oct 1, 2020
Mainstream support ends Jan 7, 2025
Extended support ends Jan 8, 2030

SQL Server 2017
Cumulative update 22 (Latest build) Released Sept 10, 2020
Mainstream support ends Oct 11, 2022
Extended support ends Oct 12, 2027

SQL Server 2016 Service Pack 2
Cumulative update 15 Release date: Sept 28, 2020
Mainstream support ends Jul 13, 2021
Extended support ends Jul 14, 2026

SQL Server 2014 Service Pack 3
Cumulative update 4 Release date: Feb 11, 2019
Mainstream support ended Jul 9, 2019
Extended support ends Jul 9, 2024

SQL Server 2012 Service Pack 4
Release date: Oct 5, 2017
Mainstream support ended Jul 11, 2017
Extended support ends Jul 12, 2022

Note: All other SQL Server versions not mentioned are no longer supported.

Database Patch News — February 2021 (Issue 6)

Database Patch News — December 2020 (Issue 5)

Welcome to Database Patch News, Buda Consulting’s newsletter of current patch information for Oracle and Microsoft SQL Server. Here you’ll find information recently made available on patches—including security patches—and desupported versions.

Why should you care about patching vulnerabilities and bugs? Two big reasons:

  1. Unpatched systems are a top cyber attack target. Patch releases literally advertise vulnerabilities to the hacker community. The longer you wait to patch, the greater your security risk. 
  2. Along with running a supported database version, applying the latest patches ensures that you can get support from the vendor in case of an issue. Patching also helps eliminate downtime and lost productivity associated with bugs. 

Here are the latest patch updates for Oracle and SQL Server:

Oracle Patches:

October 20, 2020 Quarterly Patch Updates:

19c – Release Update 19.9 is available (31771877 & 31668882)

18c – Release Update 18.12 is available (31730250 & 31668892)

12cR2 – Release Update 201020 is available (31741641 & 31668898)

Regular support ends in Mar 2023 and extended support ends in Mar 2026.

12cR1 – Release Update 201020 is available (31550110 & 31668915)

Regular support ended in July 2019 and extended support ends in July 2021.

11gR4 – Patch Set Update 201020 is available (31720776)

Regular support ended in October 2018 and extended support ends in December 2020.

 

SQL Server Patches:

SQL Server 2019

Cumulative update 8 (Latest build) Released Oct 1, 2020

Mainstream support ends Jan 7, 2025

Extended support ends Jan 8, 2030

 

SQL Server 2017

Cumulative update 22 (Latest build) Released Sept 10, 2020

Mainstream support ends Oct 11, 2022

Extended support ends Oct 12, 2027

 

SQL Server 2016 Service Pack 2

Cumulative update 15 Release date: Sept 28, 2020

Mainstream support ends Jul 13, 2021

Extended support ends Jul 14, 2026

 

SQL Server 2014 Service Pack 3

Cumulative update 4 Release date: Feb 11, 2019

Mainstream support ended Jul 9, 2019

Extended support ends Jul 9, 2024

 

SQL Server 2012 Service Pack 4

Release date: Oct 5, 2017

Mainstream support ended Jul 11, 2017

Extended support ends Jul 12, 2022


Note: All other SQL Server versions not mentioned are no longer supported.

 

5 Things to NEVER DO with Your Passwords

Password security is one of many elements of our ongoing efforts to protect our customers’ data. But even though we have all heard many times how important password protection is, we still see basic password protection rules broken all the time

So here is a quick refresher:

  1. Never write down your password on paper. Never stick a note with your password on it to your laptop keyboard, or tape it to your monitor, or hang it on your cubicle wall. Just don’t do it!
  2. Never keep passwords in a clear text (non-encrypted) file on your laptop, on a server, or on any storage device. Just don’t do it!
  3. Never make it easy for a hacker to guess your password by including the company name, vendor name, your name, server name, application name, department name, pet’s name, kid’s name, spouse’s name, birthday, anniversary, or any combination of the above. Substituting some symbols for letters, like P@yr0ll  or S@l$sF0rce, is still not OK. Personal information is easy to find on the internet, and the symbol substitution won’t fool a good hacker. Just don’t do it!
  4. Never log on to anything while sharing your screen in a web meeting. A quick screenshot can be taken by anyone watching. Just don’t do it!
  5. Never send passwords to colleagues, clients, vendors, or anyone else in a non-encrypted email, or in a Slack message, Google chat, or any other “open” channel. Just don’t do it!

OK, so I told you what not to do. Now how can you cope with all the passwords you have to remember?

The approach that I use is to minimize the number of passwords that I have to remember by using a password store application (aka a password manager) like LastPass. This tool and others like it securely store many of my passwords, so I only need to remember the master password that opens my password store. All my other passwords are randomly generated, very strong passwords that I don’t even try to remember. My master password is a complex string of characters and numbers, but since it’s the only password I need to remember it’s not a problem. 

One more thing: whenever it is offered, use two-factor authentication (2FA) for applications that really matter, like bank accounts. The extra step is simple with SMS and authentication apps, and well worth it for the significant extra protection 2FA offers.

So go ahead, protect your data—JUST DO IT!

Happy protecting!

 

SQL Server Always Encrypted—Is It Right for My Data?

lock icon, encryptionChances are your company holds sensitive transactional data like personal, financial or health records. This data is often subject to regulations and is also coveted by cybercriminals. Unfortunately, unless encrypted it is vulnerable to compromise both at rest on the server that stores it, and in transit to/from clients that request it.

For Microsoft SQL Server users, Transparent Data Encryption (TDE) has long been available to protect data at rest in the event that database files or backups are compromised. But TDE still leaves encrypted data vulnerable to a privileged user who can access it via the database.

Further, TDE offers nothing to secure SQL Server data in transit. HTTPS can help, but still leaves data exposed to man-in-the-middle (MITM) and other attacks.

To help mitigate these security weaknesses, SQL Server 2016 introduced the Always Encrypted feature to protect sensitive data at rest, in motion and even in memory. Outside an application client’s connection, the data remains encrypted—across the network, server, storage and database.

With Always Encrypted, only users and applications with access to valid keys can decrypt the data, so MTM attacks, insider threats, etc. are nullified. In addition, Always Encrypted lets you encrypt data at the column level, whereas TDE requires encrypting the entire database.

Who should use Always Encrypted?

New privacy regulations and other compliance and data governance mandates are driving more and more SQL Server users to leverage Always Encrypted. It can be a big help with separating those who own and can view the data from those who manage the data but should otherwise not access it.

For example, Always Encrypted lets you protect Personal Information (PI) that you store in the cloud. Even when the data is outside your direct control, the cloud service provider, third-party DBAs, your on-premises admins and other privileged users can’t access it.

Because it is available with all SQL Server 2016 and newer editions (as of SP1), you can try Always Encrypted without purchasing additional licenses. However, the real investment lies in modifying the client application, which will handle the encryption/decryption outside the SQL Server or Azure SQL Database environment.

Always Encrypted cryptography

Always Encrypted is aptly named: from the standpoint of the database engine the data is literally “always encrypted.” But some queries on encrypted data are still supported, depending on the column-level encryption setting.

You can choose either of two encryption types:

  1. Deterministic encryption, which always generates the same encrypted values. This enables the database engine to perform specific operations (point lookups, grouping, equality joins, and also supports indexing.
  2. Randomized encryption, which is even more secure but makes the data write/display-only. Thus, it can’t be evaluated or used in any database operations and cannot be indexed.

The downside of deterministic encryption is that unauthorized users could potentially extrapolate information about the data in encrypted columns by examining patterns within the encrypted values, especially if the set of possible values is small (e.g., true/false). Randomized encryption generates a less predictable result, but precludes indexing, searching, grouping or joining operations on encrypted columns.

For columns of sensitive data that will be used as search or grouping parameters (e.g., US Social Security Numbers), you’ll need to use deterministic encryption. Randomized encryption can be used for data that isn’t grouped with other records and won’t be used to join tables.

History and enhancements

As noted above, Always Encrypted has been available across all SQL Server and Azure SQL Database editions and SQL Database service tiers since SQL Server 2016 (13.x) SP1. Prior to that, it was only available in the Enterprise and Developer Editions.

Beginning with SQL Server 2019 (15.x), the new Always Encrypted with secure enclaves feature extends the database operations you can perform on encrypted data to include pattern matching, other comparison operators and in-place encryption.

A secure enclave is basically a protected memory area specifically for processing Always Encrypted data within SQL Server. To the rest of the SQL Server engine, and to other processes on the host machine, a secure enclave is a “black box” that shields all code and data inside from outside processes, including debuggers.

To validate a secure enclave before sending it encryption keys, etc., both the client-side driver and SQL Server must contact an external attestation service. The process also relies on “enclave-enabled” column master and encryption keys.

While not without complexities and performance overhead, secure enclaves significantly extend the kinds of operations you can perform on Always Encrypted data.

How Always Encrypted works

Before it can process Always Encrypted data, a client application must be configured to use an approved driver, which will automatically encrypt and decrypt columns of sensitive data. The driver encrypts the data before passing it to the database engine. It also needs to automatically rewrite queries to preserve their semantics. When the database returns query results, the driver transparently decrypts these before storing them.

This works because only the client-side application, not the SQL Server environment, has access to the encryption keys. Other applications can retrieve the encrypted values but can do nothing with them.

To encrypt a column of data with Always Encrypted, you must first generate a column encryption key and a column master key. The former encrypts the data and the latter encrypts the former.

The column encryption key resides on the SQL Server instance, while the database engine stores metadata pointing to the column master key’s location. The column master key itself resides in the Windows Certificate Store, Azure Key Vault, a hardware security module or some other trusted external key store. The database engine never sees or stores either key as plaintext.

Always Encrypted use cases

What are some good reasons to try Always Encrypted? Here a few of the top use cases:

  • To improve security of data in transit beyond what SSL can provide.
  • To meet the demands of regulated industries like financial services and telecommunications around protecting Personally Identifiable Information (PII) like credit card numbers, customer names/addresses, etc.
  • To improve security when outsourcing SQL Server DBA services, Always Encrypted ensures separation of duties between third-party DBAs and in-house application administrators.
  • To improve security in scenarios where on-premises client instances need to access sensitive data stored on Microsoft Azure. Because the column master key resides on-premises in a trusted key store, Microsoft admins cannot access the cloud-based data.
  • To improve security in situations where both the client application and database environment are hosted on Azure (as SQL Database or SQL Server instances running in a virtual machine). In this case, both the data and keys are potentially exposed to Microsoft admins on the cloud platform hosting the client tier. However, the data is still always encrypted in the cloud database.

In short, Always Encrypted makes the most sense for protecting PII and other types of data that you need to store, but don’t want to search on or display to application users.

Limitations with Always Encrypted

As noted above, Always Encrypted limits the kinds of operations you can perform on data; e.g., copying data between columns using UPDATE, SELECT INTO, etc. It also restricts the data types you can encrypt. Some of the excluded types include XML, IMAGE, TEXTNTEXT and GEOGRAPHY, as well as user-defined data types.

If you need to query Always Encrypted data from multiple applications, such as reporting tools and data warehouses, you will need to give them access to the appropriate database drivers and decryption certificates. This can be more challenging if you need to replicate encrypted data to other SQL Server instances.

Performance can also be a limiting factor with using Always Encrypted. Encryption/decryption obviously involve compute and storage overhead that will impact both the duration of queries and the volume of storage your application needs. You’ll probably want to do some testing with your specific CPU, RAM and disk setup to gauge the production impact.

Next steps

Want to talk with a database security expert before you dive into Always Encrypted? Contact Buda Consulting to schedule a free consultation.

In-Place Oracle Database Encryption with Zero Downtime

Have you been wanting to encrypt your Oracle database “since forever,” but feel like you just can’t afford the downtime? If a lot of data is involved, taking it all offline and encrypting it could be very time-consuming. So you’ve been putting the process off, while keeping your fingers crossed that your company’s network security will somehow protect you from a data breach and associated legal, compliance and reputational impacts. 

But did you know that you can now encrypt existing tablespaces in-place, either online or offline in Oracle? In case you missed it, Oracle Enterprise Edition version 12.2 (released in 2017) added Transparent Data Encryption (TDE), a much-needed feature that enables you to encrypt an existing database while it remains online. 

If you’ve been running an earlier Oracle version and haven’t seen a compelling reason to update, TDE could be it. This capability is a game-changer for those who want to “do the right thing” and encrypt their data at rest, but haven’t wanted to incur the downtime.

At a high level, here is how TDE works:

    • First, encrypt the system tablespaces (these must be done separate from user tablespaces)
    • Next, encrypt the user tablespaces, one at a time. 
    • Finally, drop and recreate any temporary tablespaces (these cannot be converted online)

That’s basically all there is to it! There are some technical issues that your DBA and/or security group will need to work out, such as key management and disk space. (You must have enough available disk space during the conversion to duplicate your largest tablespace.)

Of course, you need to back up your entire database before you start the encryption process. If you decide to tackle encryption gradually, then just back up each tablespace before you convert it.

Taking the important step of encrypting your sensitive data at rest will significantly improve your security posture.

So what are you waiting for? Get encrypting!

To schedule a free consultation on your database security, including encryption requirements, contact Buda Consulting.